Privacy Policy

Effective Date：2025年1月1日

Welcome to Filuxe (hereinafter referred to as “we” or “us”). We fully understand the importance of privacy to our esteemed customers, and therefore we have established this Privacy Policy to detail how we collect, use, disclose, and protect your personal data. This policy complies with the relevant provisions of the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) (PDPO) and the European Union General Data Protection Regulation (GDPR).

1. Data Collection

We collect only the minimum amount of data necessary to provide you with our services when required. This data may include, but is not limited to:

• Personal Identification Information: Name, contact phone number, email address, mailing address (used for doorstep collection).
• Transaction Information: Details of the luxury items you sell or authenticate, bank account or payment method information (used solely for settlement).
• 技Technical Data: IP address, browser type, device information, and Cookies, used to optimize the website experience.

2. Data Usage

The data we collect will only be used for the following purposes:

• Processing your appraisal appointment and doorstep recycling service.
• Performing identity verification to ensure transaction security and compliance with anti-money laundering regulations.
• Sending you notifications regarding order status and quote updates.
• With your consent, providing you with exclusive offers and marketing information (you may unsubscribe at any time).

3. Data Disclosure and Sharing

Wepromise to never sell your personal data. We will not disclose your data to third parties except in the following circumstances:

• Service Providers: Trusted partners who assist us with logistics, payment processing, or website hosting (subject to confidentiality agreements).
• Legal Requirements: In response to legitimate requests from court orders, government authorities, or regulatory bodies.

4. Data Security

Filuxe employs bank-grade encryption technology (SSL/TLS) to transmit your data and implements strict access controls for storage. Our databases are protected by firewalls, and access is granted only to authorized personnel.

5. International Data Transfer

As an international platform, your data may be transferred to servers outside Hong Kong for processing. We will ensure that all cross-border transfers comply with GDPR and relevant international privacy standards, and appropriate protective measures will be taken.

6. Cookie Policy

We use cookies to enhance your browsing experience. You may refuse cookies through your browser settings, but this may affect certain features of the website.

7. Your Rights

Under the PDPO and GDPR, you have the following rights:

• Right of Access: Request to view the personal data we hold about you.
• Right to Rectification:Request correction of inaccurate data.
• Right to Erasure (Right to be Forgotten): Request deletion of your data under certain circumstances.
• Right to Withdraw Consent: Withdraw consent for the use of your data for marketing purposes at any time.

To exercise any of the above rights, please contact our privacy officer via email.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please feel free to contact us:

Filuxe Privacy Policy
Email:：service@filuxe.com